Landlord / management terms

Last reviewed: September 2026

This page sets out the standard terms on which Havanex manages a property on your behalf. Your signed management agreement (covering your specific property and fee) takes precedence over this page if the two ever differ.

1. Who we are

We are HAVANEX LTD, a company registered in England and Wales (company number 16947754), providing short-term rental management services to property owners across the UK.

2. Scope of management services

Acting as your managing agent, Havanex handles listing creation and photography, pricing and availability across booking channels, guest communication and screening, check-in support, cleaning and inspection coordination, maintenance coordination, and owner reporting. The exact scope for your property is confirmed during onboarding and set out in your management agreement.

3. Fees

Our management fee is agreed individually for each property and confirmed in writing before your property goes live — typically calculated as a percentage of booking revenue, with any pass-through costs (such as cleaning) itemised separately. No fee is charged before you’ve agreed it.

4. Payments & statements

You’ll receive a statement showing bookings, revenue and any deductions for the period, with net proceeds paid to your nominated bank account on the schedule confirmed in your management agreement.

5. Your responsibilities as owner

You confirm you’re legally entitled to let the property short-term (including any necessary mortgage lender, freeholder or planning consent), and that it meets applicable legal safety requirements — gas safety, electrical (EICR), fire safety and smoke/carbon monoxide alarms. You’re responsible for maintaining buildings insurance appropriate to short-term letting; we’re happy to advise on what to check for, but arranging it is your responsibility as the property owner.

6. Term & termination

Unless your management agreement states otherwise, either party may end the arrangement with 30 days’ written notice. We’ll always honour bookings already confirmed for your property up to the end of the notice period, and hand back any relevant access, keys and guest information promptly once management ends.

7. Our responsibility to you

We manage your property with reasonable skill and care, and keep you informed of anything materially affecting it. We’re not liable for matters outside our reasonable control (for example, a guest’s conduct, third-party platform outages, or events like severe weather), but we’ll act promptly to protect your property’s interests whenever something goes wrong.

8. Complaints & disputes

If anything about our management of your property isn’t meeting your expectations, contact us at info@havanex.com in the first instance — most things are resolved quickly through direct conversation.

9. Governing law

These terms are governed by the law of England and Wales. We may update this page from time to time; material changes affecting an active management agreement will be confirmed with you directly.